Refund policy

The short version. Changed your mind in the first 14 days? You get everything back. After that, you can cancel anytime and you won’t be billed again.

Taskia is a product of Vortex Labs, a business registered in Uruguay (tax ID/RUT 221051150013), Calle Esmeralda, Maldonado, Maldonado 20000, Uruguay. Questions go to info@taskia.chat, or call or WhatsApp +598 98 777 286.

• Legal name: María Noel Sarauz Gadea
• Trade name: Vortex Labs
• Tax ID (RUT): 221051150013
• Address: Calle Esmeralda, Maldonado 20000, Uruguay

Canceling

No contracts, no minimum term. Cancel from your dashboard or by emailing us. Your service stays on until the end of the month you’ve paid for, and you won’t be charged after that.

14-day money-back guarantee

If Taskia isn’t right for you, ask for a refund within 14 days of your first payment and you’ll get back your setup fee and monthly fee, minus what your domain cost us. You don’t need to give us a reason.

We register your domain in your name as soon as you pay, so it’s already yours. Keep it: we’ll transfer it to you.

What’s non-refundable after 14 days

• The USD 49 setup fee. It covers registering your domain and taking your site live.
• Your current month. Canceling mid-month stops the next charge, not this one.
• Add-ons for the current month (extra assistant, quote builder, scheduler, extra mailboxes).
• WhatsApp message fees. Meta bills your card directly for those. We never see that money, so we can’t refund it.

When we do refund

If we charged you by mistake (a duplicate charge, or a charge after you canceled), you get the full amount back.

Your domain

Your domain is registered in your name.

• Leave within your first 14 days and we’ll transfer it to you for free, since it came out of your refund.
• Leave after 6 months and we’ll transfer it to you for free.
• Leave between day 15 and month 6 and you can still take it with you by covering one year of the domain fee, since we paid for a full year upfront.

Either way, your content (text, photos, logo) is yours and we’ll send it to you.

Who bills you

Payments are processed by Paddle.com, our online reseller. Paddle is the Merchant of Record for all our orders, which is why you’ll see Paddle on your card statement and receipt. Paddle also issues refunds.

How to ask for a refund

Email info@taskia.chat from the address on your account and tell us which charge you want us to look at. You’ll hear back within five business days. Approved refunds are issued by Paddle to the card or account you paid with.

You can also contact Paddle directly through the link in your receipt email.

EU and UK consumers

If you’re signing up as an individual consumer in the EU or the UK, rather than as a business, your local consumer laws may give you additional rights. This policy doesn’t take those away.

Changes

We’ll update the date at the top if this policy changes. Changes only apply to future payments.